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Knowledge base
Buyer
PayPal
2
I am trying to buy tickets but PayPal is telling me to "return to the merchant and choose another way to pay"
Can I change my PayPal account once I have purchased tickets?
Delivery
8
The tracking number provided by my seller is incorrect
My seller has not mailed the tickets yet
My seller never mailed the tickets
My tickets are lost in the mail
My delivery address is incorrect
See all 8 articles
Cancellation
5
I purchased the tickets by mistake
I no longer want/need the tickets that I have purchased
My seller does not have the tickets in their possession
My seller has emailed me the tickets but they listed them as paper tickets. I want a refund.
The event that I have bought tickets for has been cancelled
Query about a listing
5
Do I have to buy all of the tickets in a listing?
Can I contact the seller before I buy some tickets?
There are tickets listed for over face value
I can't see the seat details of a listing
When I click on buy, it says "sorry, these tickets are currently being booked by another buyer"
Issue with Tickets
5
I was refused entry with the tickets that I purchased from Twickets
How do I know that the tickets I have purchased are valid?
The tickets that I have received are not as described
I am trying to buy tickets and the Twickets website displayed error code 5
Do you have a waiting list?
Seller
PayPal
8
Why have I paid a fee to Twickets?
I have received less than I was expecting for the sale of my tickets
I have not received payment for the sale of my tickets
How do I turn my e-cheque acceptance off in PayPal?
I am trying to sell my tickets but PayPal is telling me to "return to the merchant and choose another way to pay"
See all 8 articles
Delivery
4
I have mailed the tickets but I do not have a tracking number
I cannot mail the tickets as I have not yet received them from the original ticket retailer
The tickets have been returned to me (the sender)
UPS have lost the tickets
Cancellation
5
I listed my tickets incorrectly and they have sold
The event that I have sold tickets for has been cancelled
My tickets on Twickets have sold but they are no longer available for sale
I haven't yet received the tickets from the original ticket retailer so need to cancel the sale
I no longer wish to sell my tickets
Listing your tickets
11
I am trying to list tickets and the Twickets website displayed error code 6
Can I list tickets that I haven't yet received from the original ticket retailer?
I can't find the right event for my tickets
I do not want to sell all of my tickets but they are in the same e-ticket file
I have submitted my ticket listing with incorrect details
See all 11 articles
- General
5
The date of an event that I have sold tickets for has changed / been postponed
How do I know I haven't sold my tickets to a ticket scalper?
What guarantee is offered on sales?
Can I include fees I was charged by the ticket retailer in my sale?
I bought the ticket at more than face value through another ticket re-sale site. Why can't I sell it at the price I paid for it?
Account Issues
General
4
How do I delete my account?
I am not receiving the password reset link
I am receiving a password reset link but it's not allowing me to change my password
How do I change my account email address?
Alerts
4
How do I cancel my alerts?
How do I set up push notification alerts on my phone?
I am receiving alerts for tickets that I am not interested in
Is it possible to only receive push notification alerts and not email alerts?
Buyer
2
I can't find the order in my purchased tickets
I need another purchase confirmation email to be sent to me
Seller
2
I want to mark my tickets as posted but I cannot find the order in my account
How can I remove my listing?
General
About Us
8
I would like to give feedback on Twickets
Who is behind Twickets?
Is Twickets a Limited Company?
Where can I find Twickets terms and conditions?
Who do I talk to about a career opportunity?
See all 8 articles
How It Works
7
How does Twickets ensure that tickets are never sold above face value?
What does face value or less actually mean?
What delivery options does Twickets support?
What fees will I incur as a buyer?
What fees will I incur as a seller?
See all 7 articles
