- General
The date of an event that I have sold tickets for has changed / been postponed
if the ticket(s) are valid for the new date, you agree that the buyer can either (at the buyer's election):
attend the event on the new date; o...
How do I know I haven't sold my tickets to a ticket scalper?
We monitor user activity closely, both for sellers and buyers. If we suspect someone is a ticket scalper either from the volume of tickets sold or purchased...
What guarantee is offered on sales?
If you’re sent an unauthorized payment, or a buyer claims they didn’t receive their item, you’ll be covered for the full amount of the payment, as long as y...
Can I include fees I was charged by the ticket retailer in my sale?
We do allow the option to include the booking fee that you originally paid, up to 15% of the face value of the ticket. Twickets recommends not including thi...
I bought the ticket at more than face value through another ticket re-sale site. Why can't I sell it at the price I paid for it?
If you bought the ticket above face value from any service then we can still only list it at its original face value (or less).